Mastering the Dealer Portal
This interactive guide breaks down the core functions of your platform. Follow the visual mockups and step-by-step instructions to configure vehicles, locate stock, order parts, and submit warranty claims.
Secure Authentication
Accessing your dedicated workspace is streamlined and secure. Your Authorisation PIN is unique to your territory.
- Click the Territory dropdown and select your assigned region.
- Type your secure 6-digit Authorisation PIN.
- Click the blue AUTHENTICATE button to unlock your session.
Secure Partner Access
| Type | Total | Status | |
|---|---|---|---|
| Stock | £9,580 | IN BUILD | INVOICE |
| Customer | £4,165 | SHIPPED | INVOICE |
| Demo | £3,290 | RECEIVED | INVOICE |
Dashboard Overview
Your dashboard is the operational command center. Clicking a status badge in the tracker opens a timeline detailing factory progress.
Order Tracker Status Definitions
- Submitted / Pending: Waiting for HQ acknowledgment.
- Received: In queue for configuration logic verification.
- Confirmed: Logic verified; no errors found.
- Build Slot Approved: Factory slot secured (~14 days wait).
- In Build: On the factory assembly line (~3 days).
- QC: Final inspection and road testing (~2 days).
- Shipped: En route to your dealership (30-40 days).
Configuring Vehicles
Whether ordering showroom stock, a demo fleet, or fulfilling a direct customer order, the configurator handles it seamlessly.
- Select your order context (Customer, Stock, or Demo).
- Configure the specific model. Select paint codes, liveries, and tick the boxes for factory options (like the Ampèra Sentinel system).
- Adjust the quantity and click Add Config to push it to your basket.
- Review your net total and submit using your PIN.
1. Order Context
Ampèra EVO
BASE NET: £6,290Network Stock Locator
Request inventory from other territories.
| Model & Spec | Status / Loc | Action |
|---|---|---|
|
ONE
Thruxton Red
|
Available
T7: Cheshire
|
|
|
EVO
Snetterton White
|
In Build
T2: London
|
|
|
ONE
Brands Hatch Blue
|
Reserved
T9: Northern
|
Locked |
Locating Network Stock
Need a specific model immediately? The Stock Locator allows you to view and requisition inventory from other territories.
Network Stock Status Definitions
- Available: Free to request via stock transfer.
- Allocated - In Build: On the factory line, but can still be requested by other partners.
- Reserved: Locked. Requested by another partner and pending HQ logistics review.
- Scan the table for the exact model you need.
- Check the status badges to ensure the vehicle is not reserved.
- Click Request next to the listing.
- Confirm the prompt. The bike's status will immediately lock to Reserved.
Parts Catalogue & Ordering
Easily locate OEM components. Pricing is automatically adjusted to reflect your specific territory discount brackets.
- Search by Part Number or Description using the top search bar, or expand the categories (e.g., Bodywork & Fairings).
- Review your Dealer Net Price on the right side of the item list.
- Click ADD TO ORDER to place the item in your floating Parts Basket.
- Checkout directly from the floating basket bar at the top of the page.
SRT & Labour Guide
Warranty Claim Builder
SRTs & Warranty Claims
The Aftersales suite automates your labour credit calculations. The system references the official Standard Repair Time (SRT) directory to build your claims.
Searching SRTs:
- Navigate to the SRT & Labour Guide page.
- Use the search bar to find operation codes and view the allocated hours (e.g., 2.5 h).
Submitting a Claim:
- Navigate to the Warranty & Jobs page.
- Select the vehicle model (ONE, EVO, or R) from the dropdown.
- Search for the specific repair job. The system will automatically calculate your labour credit payout based on your agreed hourly rate.
- Enter the 17-character VIN, the customer complaint, and your diagnosis/action in the form fields.
- Click Submit Claim to send it to HQ for approval.
Marketing Suite
Submit local campaign requests (like SMS blasts or Email Marketing) directly to the Ampèra marketing team by uploading your customer lists.
Campaign Status Definitions
- Pending: Request & CSV submitted, awaiting HQ processing.
- Approved/Completed: HQ has executed the campaign on your behalf.
- Upload your customer list CSV file.
- Select the Campaign Channel and Activity Type.
- Provide specific instructions and notes for the marketing team.
- Authorize the request with your PIN to submit it to your Campaign History log.
New Campaign Request
| Campaign | Status |
|---|---|
|
Email Marketing
Plate Change (Mar/Sept)
|
Pending |
|
SMS Blast
Launch Event
|
Completed |