Coverage at a Glance
We’ve aligned our warranty with the best in the EV industry. No complex tiers, just solid protection against manufacturing defects for the chassis, electronics, and the heart of the bike: the electric powertrain.
The 3-Year Promise
From the moment you register your Ampèra ONE or EVO, you are covered for 3 years or 60,000 miles (whichever arrives first).
- Covers the original motorcycle and factory-fitted accessories.
- Includes parts and labour for approved warranty repairs.
- Transferable to new owners within the warranty period.
Powertrain & Battery
The electric ecosystem is the most vital part of your machine. We cover the high-voltage components against failure and abnormal degradation.
- Traction Motor and Motor Controller.
- On-board Charger and DC-DC Converter.
- Battery Management System (BMS) and HV Cabling.
| Warranty Specification | |
|---|---|
| Duration | 3 Years from Registration |
| Mileage Limit | 60,000 Miles |
| Applicable Models | Ampèra ONE, Ampèra EVO |
| Component Scope | Powertrain, Chassis, Electronics |
| Exclusions | Wear items (tyres, pads), cosmetic damage, track use |
| Service Requirement | Adherence to Owner's Manual schedule |
Note: Warranty claims must be processed through an authorized Ampèra partner or our central UK support team.
What is Covered?
Transparency is key. Here is a breakdown of what falls under our protection and what is considered routine maintenance.
Included Protection
- Mechanical failures of non-wear parts.
- Electrical faults in screens, switches, and ECUs.
- Structural defects in frame or swingarm.
- Battery defects resulting in total failure.
Standard Exclusions
- Consumables: Tyres, brake pads, discs.
- Cosmetic wear: Scratches, corrosion from neglect.
- Damage from accidents, theft, or vandalism.
- Modifications not approved by Ampèra.
Owner Duties
- Follow the maintenance schedule.
- Use correct charging equipment.
- Report faults immediately upon discovery.
- Keep records of all service work.
Seamless Claims Process
We know that when a bike is off the road, it's an inconvenience. Our goal is to get you back riding as quickly as possible.
We utilise a network of mobile technicians across the UK. For many warranty issues, we can come to your driveway or workplace, diagnose the issue, and often repair it on-site.
How to make a claim
- Contact Support: Email or call the Ampèra UK team with your VIN and a description of the fault.
- Triage: We will attempt to diagnose via remote data or video call.
- Assessment: If required, a mobile technician is dispatched to inspect the vehicle.
- Resolution: Valid warranty repairs are completed with genuine Ampèra parts at no cost to you.